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template is PDF
1994-12 Consumer Q & A: answers to questions often asked by Oregon utility consumers
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2007-05-24 Consumer Q & A: frequently asked questions
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2013 Customer rights and responsibilities
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2015 Customer rights and responsibilities
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2020-09-03 draft COVID-19 aftermath: actions to protect customers
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2020-09-24 final COVID-19 aftermath: actions to protect customers
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Consumer organizations
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Customer complaint process
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Duties and functions
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Guide to utility complaint hearings
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History, duties and functions
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How to file a formal consumer complaint
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Public involvement guide